Post Trauma Resources, LLC
Effective Date: 01/01/2025
At Post Trauma Resources, LLC (“PTR,” “we,” “our,” or “us”), protecting your privacy and confidentiality is important to us. This Privacy Policy explains how we collect, use, protect, and disclose information obtained through our website, communication systems, and services.
Information We Collect
We may collect the following information when you interact with us:
- Name
- Phone number
- Email address
- Appointment or scheduling information
- Information voluntarily submitted through contact forms, text messages, or intake processes
- Website usage information collected through cookies or analytics tools
We collect only the information reasonably necessary to provide services, respond to inquiries, coordinate care, or improve our operations.
How We Use Information
Information may be used to:
- Schedule or confirm appointments
- Provide client support and communication
- Send reminders or administrative notifications
- Respond to inquiries
- Improve website performance and user experience
- Maintain business operations and security
We do not sell personal information.
SMS/Text Messaging Privacy
By providing your mobile number and opting into SMS communication, you consent to receive text messages from Post Trauma Resources, LLC related to:
- Appointments
- Scheduling
- Reminders
- Care coordination
- Administrative updates
- Follow-up communication
Message frequency may vary. Message and data rates may apply.
Reply STOP at any time to opt out.
Reply HELP for assistance.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Confidentiality & Healthcare Information
While we take reasonable steps to protect privacy, standard text messaging and email are not always fully secure methods of communication. Sensitive or urgent clinical matters should not be communicated through SMS unless specifically directed by your provider.
If you are an active client, additional privacy protections may apply under HIPAA and professional confidentiality standards.
Information Sharing
We do not sell or rent personal information.
Information may only be shared:
- With your authorization
- As required by law
- To comply with legal or safety obligations
- With secure service providers supporting business operations
Website Analytics & Cookies
Our website may use cookies or analytics services to improve functionality and understand website traffic. These tools do not collect sensitive clinical information.
You may disable cookies through your browser settings.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, disclosure, or misuse.
However, no electronic transmission or storage method can be guaranteed completely secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Withdraw consent for communications
- Opt out of SMS messaging
To opt out of texts, reply STOP.
Contact Information
Post Trauma Resources, LLC
Website: https://www.posttrauma.com
Phone: 803-765-0700
Email: PTR@posttrauma.com
Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.